![]() ![]() OfferUp will issue a refund up to the original price (including shipping costs) to the original form of payment. The buyer will need to ship the item back to the seller.įor more information on Shipping Policies and requirements, see How to ship with OfferUp. Have the customers conversation history handy. Using their name in the greeting will make your response feel genuine and targeted specifically to them. OfferUp will provide a return label and instructions. This is the first step when reaching out or responding to customers. OfferUp may request additional information or documentation and reserves the right to deny buyer requests.
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